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Customer Service

Business Contact Information

Medical Wholesale, Inc.
1211 Arion Parkway, Suite 118
San Antonio, Texas 78216-2809

Hours 8am - 5pm Monday - Friday

Toll free 1-800-397-0557
Local 210-366-1230
Fax 210-366-1250

Website www.medicalwholesale.com

Email sales@medicalwholesale.com

We accept MC, Visa, Discover, Cash, Check

Shipping

Customer Pick Up

Orders can be picked up at our San Antonio location.
Allow 2 hours to have your order ready.

Shipping Policy In San Antonio

Free delivery for orders over $100
Orders under $100 will have a $10.00 shipping charge
Place orders by 1pm for next day delivery
We deliver with our own MWI vans and UPS.

Shipping Policy Outside of San Antonio within Texas

Free delivery for orders over $150 (excluding heavy and oversized items such as: nutritional formulas, diapers, solutions, and some equipment).
Orders under $150 will incur a minimum $20.00 shipping charge.
Orders placed by 12:00 noon CST will ship out the same day.
We reserve the right to determine the shipping carrier with UPS being the normal preferred means.
Overnight or next day shipping is available with those charges added to your invoice.
Call customer service (210) 366-1230 for any applicable freight charges.

Shipping Policy Outside of Texas

Free delivery for orders over $250 (excluding heavy and oversized items such as: nutritional formulas, diapers, solutions, and some equipment)
Orders under $250 will incur a minimum $25.00 shipping charge.
Orders placed by 12:00 noon CST will ship the same day.
We reserve the right to determine the shipping carrier with UPS being the normal preferred means.

Return Policy

A full refund or exchange for all unopened resalable items will be issued if returned within 30 days from the purchase date. Shipping charges will not be reimbursed. Please call or e-mail a customer service representative for approval and a Return Merchandise Authorization (RMA) prior to returning any merchandise.

You can submit an RMA request by clicking here.

Warranties

We honor all manufacturer warranties. Call us at (210) 366-1230 or 1-800-397-0557 to help determine if an item is under warranty.

Legal & Privacy Policy

  1. Terms and Conditions
    1. By accessing this website, you the individual, must agree and accept these terms and conditions. MWI has the full capability of performing any necessary changes or modifications as needed without any prior notification. All efforts are enforced to insure proper pricing of all items, however, we reserve the right to make price adjustments deemed necessary in reflection of all manufacturers' increases. All contents produced in this website are solely for the consumer's personal use as a website user and may not be resold or copied without written consent of MWI. Improper use of the website may lead to proper legal action in accordance with the US law. Therefore with the acceptance of these terms, with the continuation of the use of this website, you agree to all modifications made as well thereafter.
  2. Security
    1. MWI takes the necessary precautions and procedures to secure this site from unnecessary and unauthorized access by third parties. However, it is the user's responsibility to keep all passwords and login information confidential.
  3. Privacy Policy
    1. Medical Wholesale strives to uphold private information as highly confidential. All information provided by the consumer is strictly voluntary and is used to administer business transactions provided by MWI. All personal information will not, at any time, be disclosed to independent third party affiliates without your consent. Information may however be shared with our agents to provide you with the proper delivery of products requested. We reserve the right to deny any sale to any consumer for any reason.